Terms Of Service

CLOVERS - Terms of Service Last Updated: [21/10/24] Welcome to the CLOVERS online store, operated by [Clovers Studio] (“we”, “us”, or “our”). These Terms of Service (“Terms”) govern your use of our Shopify website and the purchase of any products or services.

By using our website, you agree to comply with and be bound by these Terms. 1. General Information By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to all the terms, then you may not access the website or use any services. Any new features or tools added to the store shall also be subject to the Terms. 2. Eligibility To use this site, you must be at least 18 years old or have the permission of a parent or guardian. By making a purchase, you represent that the payment method used is yours or you have full authorization to use it. 3. Order Process A. General Purchases When you place an order, you will receive an email confirmation from us. This email confirms that we have received your order but does not guarantee that your order will be fulfilled. We reserve the right to cancel or refuse any order for reasons such as product unavailability, inaccuracies, or issues with payment processing. B. Pre-Orders For certain products, we may offer pre-order transactions. A pre-order is an order for a product that is not yet available but is expected to be released at a later date. The following conditions apply to pre-orders: • Estimated Delivery: Pre-order delivery dates are estimates and subject to change. We will notify you of any significant delays. • Payment: Payment for pre-order items is required at the time the order is placed, unless otherwise stated. If there is any substantial delay (over 30 days) in delivery, customers may request a refund. • Cancellations/Refunds: Pre-orders may be canceled at any time before the product has been dispatched. If we are unable to fulfill your pre-order, we will notify you and refund the amount paid. • Product Availability: Pre-orders are subject to product availability. In the event of unforeseen circumstances such as production delays or product discontinuation, we reserve the right to cancel your pre-order and refund your payment. 4. Right to Cancel (Consumer Rights Act 2015) Under the Consumer Rights Act (2015), customers in the UK have the right to cancel an order within 14 days of receiving the product. This right applies to both general purchases and pre-orders. To cancel, customers must notify us in writing via email at [Your Contact Email] within the 14-day period. Refunds will be processed within 14 days of receiving the returned goods or proof of return, whichever is earlier. Goods must be returned in their original, unused condition. Shipping costs for returns will be borne by the customer unless the item is faulty or damaged. 5. No Refund Policy (Outside of Legal Rights) We do not offer refunds for change of mind or dissatisfaction, except where required by law, such as in cases of faulty products or cancellations within the 14-day period under the Consumer Rights Act (2015). We strive to ensure that all products meet your expectations and are delivered in excellent condition. 6. Pricing and Payment Prices for products are subject to change without notice. We reserve the right at any time to modify or discontinue products without notice. All prices are in GBP unless stated otherwise. You agree to provide current, complete, and accurate purchase information for all purchases made on our website. By placing an order, you authorize us to charge the full order amount, including applicable taxes and shipping fees, to your selected payment method. 7. Shipping and Delivery We ship within the UK and internationally (where applicable). Shipping costs and delivery times will vary depending on the destination and the shipping method chosen at checkout. • Delivery Estimates: Delivery estimates provided during checkout are only estimates and are not guarantees. • Lost or Stolen Packages: We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. • International Orders: For international orders, the recipient is responsible for any customs duties, taxes, or fees. 8. Returns and Faulty Products • Non-Returnable Items: We do not accept returns for items unless they are faulty or do not comply with their description. Custom-made products or final sale items cannot be returned unless they are faulty. • Faulty Goods: If the product you receive is faulty or damaged, you are entitled to a full refund or replacement in accordance with the Consumer Rights Act (2015). You must notify us within 30 days of receiving the product to claim a refund or replacement. 9. Marketing Communications (SMS & Email) By providing your contact details, you agree to receive marketing communications from us via SMS and email. This may include updates about new products, special offers, and other promotional materials. • Opting Out: You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by replying “STOP” to our SMS messages. • Data Protection: We are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR). For more details on how your data is used, please review our Privacy Policy [Link to Privacy Policy]. 10. Privacy and Data Protection (GDPR) We are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR). • Data Collection: When you place an order or register on our site, we collect your personal information such as your name, email address, phone number, and payment details. • Use of Data: This data is used to process your orders, communicate with you, and improve your experience on our site. We may also use your information for marketing purposes if you have opted into such communications. • Data Sharing: We will not share your personal information with third parties unless required to complete your transaction (e.g., shipping partners) or as required by law. • Your Rights: You have the right to access, correct, or delete your personal data. You can request this by contacting us at [Your Contact Email]. For more detailed information, please see our Privacy Policy [Link to Privacy Policy]. 11. Limitation of Liability We do not guarantee that your use of our service will be uninterrupted, secure, or error-free. We shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of our website or products, including but not limited to loss of profits, data, or other intangibles. 12. Dispute Resolution (ADR) In the event of a dispute, we aim to resolve it through direct communication. However, if a resolution cannot be reached, you may opt to use Alternative Dispute Resolution (ADR). This is an optional process that can be pursued before taking legal action. You can contact an ADR provider at your discretion or consult with the UK European Consumer Centre for advice. 13. Governing Law These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in the UK. 14. Changes to Terms We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website after any changes constitutes your acceptance of the new terms. 15. Contact Information For any questions about these Terms or our policies, you can contact us at wayne@cloversclo.com.